SuperOps

Overview

The SuperOps integration allows you to automate IT management, monitoring, and service desk operations through Bumblebee workflows. Manage tickets, assets, clients, and invoices directly from your workflows.

Prerequisites & Setup

Before setting up the SuperOps integration, you need:

• An active SuperOps.ai account.
• Administrator access to generate API tokens.

1. Generate API Token

1. Log in to your SuperOps account.
2. Click the Settings icon in the left pane.
3. Select your name under the My Profile section.
4. Go to the API Token tab and click Generate Token.
5. Copy this token for the API Key field in Bumblebee.

2. Find Your Subdomain

1. Navigate to Settings > MSP Information.
2. Locate your Customer Subdomain (e.g., if your portal is acme.superops.ai, your subdomain is acme).

Configure in Bumblebee

1. Go to the Integrations page in Bumblebee.
2. Click on SuperOps.
3. Enter your API Key and Customer Subdomain.
4. Save the configuration.

Available Tools

Service Desk

• get_ticket_list - List tickets with status and priority.
• get_ticket - Get full details for a specific ticket.
• get_ticket_conversation_list - Get messages for a specific ticket.
• analyze_ticket_trends_by_period - Analyze ticket volume and distribution by field (e.g., technician, client) over a date range.

Assets & RMM

• get_asset_list - List all devices and endpoints.
• get_asset - Get detailed health and specs for a specific device.
• get_alert_list - List active monitoring alerts.
• get_alerts_for_asset - Get alerts for a specific device.

CRM & Tasks

• get_client_list - List all client accounts.
• get_client - Get detailed info for a specific client.
• get_task_list - List scheduled tasks.
• get_task - Get details for a specific task.

Finance

• get_invoice_list - List all invoices.
• get_invoice - Get details for a specific invoice.

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Reference: SuperOps API Documentation