Atera

Overview

The Atera integration lets Bumblebee workflows interact with your Atera account to manage tickets, customers, contacts, agents, alerts, and more. Use it to automate IT service operations and pull real-time data into your workflows.

Prerequisites & Setup

Before setting up the Atera integration, you need:

• An Atera account with admin access
• An API token generated from the Atera Admin panel
• API permissions scoped to the resources your workflows need

Create an API Token in Atera

1. Log in to your Atera account
2. Navigate to Admin > Data management > API
3. Click New token and configure the token name, expiration, and permissions
4. Copy the token immediately — it will not be shown again

Configure in Bumblebee

1. Go to the Integrations page in Bumblebee
2. Select Atera
3. Enter your API Token
4. Click Test Connection
5. Save the configuration

Available Tools

Customers

• get_customer - Get a customer by ID. Required: customer_id (int)
• list_customers - List all customers. Optional: page (int), items_in_page (int)

Contacts

• get_contact - Get a contact by ID. Required: contact_id (int)
• list_contacts - List contacts with optional filters. Optional: customer_id (int), page (int), items_in_page (int)

Tickets

• get_ticket - Get a ticket by ID. Required: ticket_id (int)
• list_tickets - List tickets with optional filters. Optional: customer_id (int), status (str), page (int), items_in_page (int)

Agents

• get_agent - Get an agent (device) by ID. Required: agent_id (int)
• list_agents - List all agents (devices). Optional: customer_id (int), page (int), items_in_page (int)

Alerts

• get_alert - Get an alert by ID. Required: alert_id (int)
• list_alerts - List alerts with optional filters. Optional: customer_id (int), severity (str), page (int), items_in_page (int)

Knowledge Base

• list_knowledge_base - List knowledge base articles. Optional: page (int), items_in_page (int)

Custom Values

• get_custom_value - Get a custom field value. Required: custom_value_field_id (int)
• list_custom_values - List custom field values for a specific entity. Optional: object_type (str), object_id (int)